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Since 2017

Data Retention Policy

Last Updated: September 25, 2025

This Data Retention Policy describes how Dhark Veltex collects, stores, and deletes personal and operational data gathered through the use of our platform and services. This policy applies to all users, including learners, instructors, and visitors to dharkveltex.com.

By using our services, you acknowledge and agree to the practices described in this document. If you have questions about how your data is handled, please contact us at help@dharkveltex.com.

1. Purpose of Data Retention

We retain data for the following general purposes:

Data is retained only for as long as necessary to fulfill these purposes, after which it is deleted or anonymized in accordance with this policy.

2. Categories of Data We Collect and Retain

2.1 Account and Identity Data

This includes information you provide when registering for an account, such as your name, email address, and contact preferences. This data is retained for the duration of your active account and for a defined period following account closure.

2.2 Learning and Activity Data

We retain records of your participation in courses, sessions, assessments, and learning path progress. This data supports continuity of education and personalized recommendations. It is kept for the lifetime of your account and may be retained in anonymized form thereafter.

2.3 Communication Data

Messages exchanged with instructors, support staff, or other platform users may be retained to ensure service quality and resolve disputes. This includes messages sent through the platform interface, email, or integrated communication tools.

2.4 Payment and Transaction Data

Records of purchases, subscriptions, invoices, and payment confirmations are retained as required for financial recordkeeping and audit purposes. This data is kept for the period mandated by general accounting and financial compliance standards.

2.5 Technical and Usage Data

Log files, IP addresses, browser types, device identifiers, and session data are collected automatically when you interact with our platform. This data is used for security monitoring, debugging, and performance analysis. It is retained for a shorter period than account data and is regularly purged.

2.6 Support and Feedback Data

Records of support requests, feedback submissions, and reported issues are retained to improve service quality and track resolution history. This data is retained for a reasonable period following the closure of each support case.

3. Retention Periods

The following general retention periods apply to the data categories described above. These periods may be extended where required by law or legitimate business interest.

Where retention periods have expired and no legal obligation requires continued storage, data is securely deleted or irreversibly anonymized.

4. Data Deletion and Anonymization

4.1 Deletion Process

When the applicable retention period expires, personal data is deleted from active systems and databases. Deletion is conducted through secure processes designed to prevent recovery or reconstruction of the deleted information.

4.2 Backup Systems

Data included in system backups may persist for a limited additional period beyond the stated retention period due to the nature of backup infrastructure. Such data is not actively accessed and will be purged as backup cycles complete.

4.3 Anonymization

In some cases, instead of deletion, data may be anonymized so that it can no longer be linked to any identifiable individual. Anonymized data is no longer subject to this policy and may be used for statistical, research, or product improvement purposes indefinitely.

5. User-Initiated Deletion Requests

You may request deletion of your personal data at any time by contacting us using the information provided at the end of this policy. Upon receipt of a verified deletion request, we will:

Please note that certain data may be exempt from deletion where retention is required for legal compliance, fraud prevention, dispute resolution, or enforcement of our terms of service.

6. Data Shared with Third Parties

In some circumstances, data may be shared with trusted third-party service providers who assist in delivering our platform, including payment processors, hosting providers, and analytics services. These parties are required to handle data in accordance with our instructions and applicable data protection standards.

Data shared with third parties is subject to their own retention practices. We endeavor to ensure that third-party agreements include data deletion obligations consistent with this policy.

7. Data Security During Retention

All data retained by Dhark Veltex is protected by appropriate technical and organizational security measures. These measures include:

Despite these measures, no system can guarantee absolute security. We encourage users to take appropriate precautions to protect their account credentials.

8. Special Categories of Data

We do not intentionally collect sensitive categories of personal data such as health information, racial or ethnic origin, political opinions, religious beliefs, or biometric data. If such data is incidentally included in user-submitted content, it will be handled with heightened care and deleted promptly when identified.

9. Children's Data

Our platform is not intended for use by individuals under the age of 16 without appropriate parental or guardian consent. If we become aware that we have inadvertently collected data from a minor without proper consent, we will take prompt steps to delete that data. Parents or guardians who believe their child's data has been collected may contact us using the details below.

10. Changes to This Policy

We may update this Data Retention Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and notify users through appropriate channels.

Your continued use of our services following any changes constitutes acceptance of the revised policy. We encourage you to review this policy periodically.

11. Contact Information

If you have questions, concerns, or requests regarding this Data Retention Policy or the handling of your personal data, please contact us through any of the following channels:

We aim to respond to all data-related inquiries within a reasonable timeframe.

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